TESCO

At Tesco we are committed to treating customers fairly. This means being reasonable and decent towards our customers. Seeing their side and treating them as we would like to be treated.

We acknowledge that some of our customers may be facing difficult times and encourage you to contact us directly and at an early stage if you are experiencing financial difficulty. We will deal with all cases sympathetically and you, or your adviser, will be able to speak with specialist staff who will work with you to determine an affordable payment plan.

To help people in financial difficulties we have worked with the UK's leading debt charity, Consumer Credit Counselling Service (CCCS) to provide access to their online debt counselling tool CCCS Debt Remedy. This service aims to provide you with a personalised solution to your financial difficulties in about 20 minutes, it's anonymous and free of charge.